Master the Art of Professional Cooking

1. Acceptance of Terms

By accessing and using PrimeCookLab's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Course Access and Usage

Upon enrollment, you receive a non-exclusive, non-transferable license to access course materials for personal educational use only. Course content may not be shared, distributed, or used for commercial purposes without written consent.

3. Payment and Refund Policy

All course fees are due upon enrollment. We offer a 30-day money-back guarantee from the date of purchase. Refund requests must be submitted in writing with a detailed explanation.

4. User Conduct

Users must maintain respectful behavior in all interactions with instructors and fellow students. Harassment, discrimination, or inappropriate conduct will result in immediate account suspension.

5. Intellectual Property

All course materials, including videos, recipes, and written content, are protected by copyright. Students may not reproduce, distribute, or create derivative works from course materials.

6. Limitation of Liability

PrimeCookLab's liability is limited to the amount paid for courses. We are not responsible for any indirect, incidental, or consequential damages arising from course participation.

7. Privacy and Data Protection

We are committed to protecting your privacy. Personal information is collected and used in accordance with our Privacy Policy and applicable data protection laws.

8. Course Completion and Certification

Certificates are awarded upon successful completion of all course requirements. Certificate validity is subject to maintaining good standing with PrimeCookLab.

9. Modifications to Terms

These terms may be updated periodically. Users will be notified of significant changes via email and continued use constitutes acceptance of modified terms.

10. Contact Information

For questions about these terms, contact us at [email protected] or +1 (212) 847-3924.

Data Controller Information

PrimeCookLab Educational Services, located at 2847 Broadway Street, New York, NY 10025, United States, serves as the data controller for all personal information collected through our services.

Information We Collect

We collect personal information including name, email address, phone number, payment information, course progress data, and technical information such as IP addresses and device information to provide our educational services.

Legal Basis for Processing

We process personal data based on consent for marketing communications, contract performance for course delivery, legitimate interests for service improvement, and legal obligations for record-keeping requirements.

How We Use Your Information

Personal information is used to deliver course content, provide customer support, process payments, send course updates, improve our services, and comply with legal obligations. We do not sell personal information to third parties.

Data Sharing and Transfers

We share data only with trusted service providers who assist in course delivery, payment processing, and technical support. All data transfers comply with applicable privacy laws and adequate protection measures.

Your Privacy Rights

Under GDPR and similar laws, you have rights to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You may also withdraw consent at any time.

Data Retention

We retain personal data for as long as necessary to provide services, typically 7 years for academic records and 3 years for marketing data, unless longer retention is required by law.

Security Measures

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your personal information from unauthorized access or disclosure.

Cookies and Tracking

We use essential cookies for website functionality, analytics cookies to improve user experience, and marketing cookies with your consent. You can manage cookie preferences through our cookie consent tool.

Contact for Privacy Matters

For privacy-related inquiries, data subject requests, or to report concerns, contact our Data Protection Officer at [email protected] or +1 (212) 847-3924.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing website usage patterns.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality, including user authentication, course access, and security features. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate through course content.

Marketing Cookies: Used to display relevant advertisements and track the effectiveness of our marketing campaigns. These require your explicit consent.

Preference Cookies: Remember your settings such as language preferences, course bookmarks, and customization options to enhance your experience.

Third-Party Cookies

We may use third-party services such as Google Analytics, payment processors, and educational platforms that place their own cookies on your device. These are governed by their respective privacy policies.

Managing Cookie Preferences

You can control cookie settings through our consent banner, your browser settings, or by contacting us directly. Disabling certain cookies may impact website functionality and your user experience.

Cookie Duration

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for specified periods, typically ranging from 30 days to 2 years, depending on their purpose.

Legal Basis for Cookie Use

Essential cookies are used based on legitimate interests for website operation. Analytics and marketing cookies require your explicit consent under GDPR and similar privacy laws.

Updates to Cookie Policy

We may update this policy periodically to reflect changes in technology or legal requirements. Significant changes will be communicated through our website or direct notification.

Contact Information

For questions about our cookie practices or to exercise your rights, contact us at [email protected] or +1 (212) 847-3924.

Digital Millennium Copyright Act Compliance

PrimeCookLab respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). This policy outlines our procedures for addressing copyright infringement claims.

Copyright Infringement Notification

If you believe that content on our platform infringes your copyright, please provide our designated agent with the following information:

• Identification of the copyrighted work claimed to be infringed

• Identification of the infringing material and its location on our website

• Your contact information including address, telephone number, and email

• A statement of good faith belief that use is not authorized

• A statement of accuracy under penalty of perjury

• Physical or electronic signature of the copyright owner or authorized agent

Designated DMCA Agent

DMCA Compliance Officer
PrimeCookLab Educational Services
2847 Broadway Street
New York, NY 10025
Email: [email protected]
Phone: +1 (212) 847-3924

Counter-Notification Process

If you believe your content was wrongly removed due to a DMCA notice, you may file a counter-notification including identification of removed material, your contact information, and a statement under penalty of perjury that removal was a mistake.

Repeat Infringer Policy

We maintain a policy of terminating accounts of users who are determined to be repeat infringers in accordance with the DMCA and other applicable laws.

Response Timeline

We will respond to valid DMCA notices within 24-48 hours. Upon receiving a proper counter-notification, we will restore content within 10-14 business days unless the original complainant files a court order.

Educational Use and Fair Use

Our course content includes materials that may be protected by copyright but used under educational fair use provisions. We regularly review our content to ensure compliance with copyright law.

False Claims

Submitting false DMCA notices or counter-notifications may result in liability for damages, attorney fees, and other costs. All claims are subject to legal verification.

Policy Updates

This DMCA policy may be updated to reflect changes in law or procedures. Current policy version is always available on our website.

Your Data Protection Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data processed by PrimeCookLab.

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service if requests are excessive or repetitive.

Right to Rectification

You have the right to request correction of inaccurate personal data. You also have the right to request completion of incomplete data through a supplementary statement.

Right to Erasure (Right to be Forgotten)

You have the right to request erasure of your personal data under certain conditions, including when data is no longer necessary for original purposes or when you withdraw consent.

Right to Restrict Processing

You have the right to request restriction of processing under specific circumstances, such as when you contest data accuracy or object to processing.

Right to Data Portability

You have the right to request transfer of your personal data in a structured, commonly used, and machine-readable format when processing is based on consent or contract.

Right to Object

You have the right to object to processing based on legitimate interests, direct marketing (including profiling), or scientific/historical research purposes.

Right to Withdraw Consent

When processing is based on consent, you have the right to withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

Data Protection Officer Contact

For exercising your rights or data protection inquiries, contact our Data Protection Officer at [email protected] or +1 (212) 847-3924.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your residence, workplace, or place of alleged infringement.

Response Timeline

We will respond to your requests within one month. This period may be extended by two months for complex requests, and we will inform you of any extension within the initial month.